Free standard shipping on $25+. Shipping is calculated at checkout. See shipping costs

Free standard shipping on $25+. Shipping calculated at checkout. Shipping costs

New: Turkish cheeses and dairy, shipped chilled. Shop dairy

New: Turkish cheeses, shipped chilled. Shop dairy

Free olive oil on $100+ orders

Refund policy

Returns & Refunds

For shelf-stable items, report damage or a wrong item within 7 days of delivery. Contact us at istanbulgrandbazaarsocial@gmail.com or (929) 949-7810 with your order number and photos.

Chilled items (for example cheese, yogurt, labneh, butter, ayran) are perishable and are final sale. We do not accept returns of chilled items. If a chilled item arrives damaged, wrong or warm, report it within 24 hours of delivery. The 7-day window for shelf-stable items does not change. To report, email istanbulgrandbazaarsocial@gmail.com or call (929) 949-7810. Send your order number and photos of the item, the gel pack and the box. You do not return the item.

If a chilled item arrives late or warm and we approve your report, we refund the chilled items or send them again. You choose which one. If you choose a refund, we also refund the chilled shipping charge with the chilled items. This is the flat zone price, or the UPS air shipping charge and the cold-pack shipping charge. If you choose to have them sent again, we refund no shipping charge. We do not refund the chilled shipping charge when only pantry items are refunded. We do not refund pantry items in the same order for this reason.

If a glass item arrives broken, follow the same steps. Report it within 7 days of delivery. Send your order number and photos. You do not return the item.

We will replace the item or refund the affected products after we review your request. For a damaged or defective item, you do not need to send it back. Send us a photo, and we send a replacement or a refund. For shelf-stable items, unopened, unused items may be eligible for return at our discretion if there was an error on our side. If we send a substitute and you do not want it, ask for a refund of that item. You do not need to return food.

For shelf-stable items, and for chilled items that arrive damaged or wrong, if we approve your report, we will replace the item or refund it to your original payment method. We choose which one.

Original shipping charges are non-refundable unless we made a mistake. The refund rule for the chilled shipping charge and the cold-pack shipping charge is above.