Free standard shipping on $25+. Shipping is calculated at checkout. See shipping costs

Free standard shipping on $25+. Shipping calculated at checkout. Shipping costs

New: Turkish cheeses and dairy, shipped chilled. Shop dairy

New: Turkish cheeses, shipped chilled. Shop dairy

Free olive oil on $100+ orders

FAQ

Shipping

Where do you ship?

We ship to the 48 contiguous US states and Washington, DC. We ship shelf-stable goods to all of these places. We do not ship to Alaska, Hawaii, Puerto Rico, US territories or APO/FPO/DPO military addresses. Most items we ship are shelf-stable. We do not ship frozen items.

How long does it take to ship my order?

Packed in 1-2 business days. Transit time depends on the carrier and the destination. We email you tracking information when your order ships. Chilled orders follow the ship days in the Chilled & dairy section. Faster shipping: USPS Priority Mail, priced by the carrier at checkout. The delivery estimate for each shipping option is shown at checkout before you pay.

Is there free shipping?

Free standard shipping on orders $25+. Some items have shipping surcharges. See shipping costs. We measure the amount on your cart total before discount codes. Shipping is calculated at checkout. Checkout shows the shipping price and delivery estimate before you pay.

Chilled & dairy

Do you ship dairy?

Chilled dairy (for example cheese, yogurt, labneh, butter, ayran) ships to the 48 contiguous states and Washington, DC. Chilled dairy ships in an insulated box with gel packs. The product page for a chilled item shows a "Chilled" note. We do not ship frozen items.

Which days do you ship chilled orders?

In the cold season (27 October 2026 to 31 March 2027), ship days depend on your zone. Zones A and D ship Monday to Wednesday. Zones B and C ship Monday and Tuesday. In the warm season, all chilled orders ship Monday to Wednesday. We never ship chilled orders on Thursday, Friday or Saturday.

Which states are in which zone?

In the cold season, Zone A has 1-day transit: NY, NJ, CT, PA, DE, MA and RI. Zone B has 2-day transit: MD, DC, VA, OH, NH, VT, ME, NC and MI. Zone C has 3-day transit: WV, KY, TN, SC, GA, IN, IL, WI, IA, AL, MO and MN. Zone D is every other state of the contiguous 48.

Why can't I get yogurt shipped by ground to my state?

Soft items are yogurt, ayran, labneh, kaymak, cream and fresh soft cheese. In the cold season, they do not ship by ground to zone C. In zone C, a soft item ships only by UPS 2nd Day Air or Next Day Air Saver. Hard and semi-hard cheese and butter can still ship by ground to zone C.

Can I order dairy and pantry items together?

If your cart has chilled and shelf-stable items, you see one Shipping line with the sum of both parts. You see the total at checkout before you pay. You cannot choose a faster service for the shelf-stable part of a mixed cart.

What if my dairy arrives warm?

If a chilled item arrives damaged, wrong or warm, report it within 24 hours of delivery. To report, email istanbulgrandbazaarsocial@gmail.com or call (929) 949-7810. Send your order number and photos of the item, the gel pack and the box. You do not return the item.

Returns & damaged items

Can I return dairy?

No. Chilled items are perishable and are final sale. We do not accept returns of chilled items. If a chilled item arrives damaged or wrong and we approve your report, we refund the item or send it again. We choose which one.

What if a shelf-stable item arrives damaged?

For shelf-stable items, report damage or a wrong item within 7 days of delivery. Contact us at istanbulgrandbazaarsocial@gmail.com or (929) 949-7810 with your order number and photos. For a damaged or defective item, you do not need to send it back. Send us a photo, and we send a replacement or a refund.

Can I return a damaged or wrong shelf-stable item?

For shelf-stable items, unopened, unused items may be eligible for return at our discretion if there was an error on our side. For shelf-stable items that arrive damaged, defective or wrong, any return is by mail. There is no restocking fee for these items. For a damaged or defective item, you do not need to send it back.

How long does a refund take?

For shelf-stable items, and for chilled items that arrive damaged or wrong, if we approve your report, we will replace the item or refund it to your original payment method. We choose which one. For items that arrive damaged, defective or wrong, a refund takes 5 to 10 business days after we issue it, depending on Shopify and your bank.

Out-of-stock items

What happens if an item is out of stock?

In your cart, the "Substitutions allowed" box is checked. Uncheck it and we refund out-of-stock items instead. If an item is out of stock and the box is checked, we send a substitute of the same product type and, if possible, brand family. It has equal or higher value. You never pay more. If it costs less, we refund the difference.

What about allergens, and what if I do not want the substitute?

We never send a substitute with a different allergen list from the original item. We refund that item instead. We email you the original item and the substitute. If you do not want it, reply to that email or write to us. We refund the substituted item. You do not need to return food.

Orders & payment

How do I pay, and what do I see at checkout?

Prices are in USD. Tax calculated at checkout. Shipping is calculated at checkout. Checkout shows the shipping price and delivery estimate before you pay. Checkout supports the digital wallets Shop Pay, Apple Pay and Google Pay. Call us at (929) 949-7810.

Our Staten Island store

Where is your store, and when is it open?

Istanbul Grand Bazaar is a Turkish and Mediterranean market in Staten Island, New York. It is at 2189 Hylan Blvd, Staten Island, NY 10306. We are open 7 AM to midnight, every day. Phone: (929) 949-7810. Call us if you want to ask about a product before you visit.

Can I pick up an order in Staten Island?

Pick up your order at Istanbul Grand Bazaar, 2189 Hylan Blvd, Staten Island, NY 10306. The product page shows if pickup is available for the item and when the order is ready (usually in 2 hours). Local customers can also pick up through Mercato or get delivery through Instacart.

Is the website the same as the store?

Istanbul Bazaar Online is the online arm of Istanbul Grand Bazaar. This website ships the pantry side of the shop. We sell Turkish and Mediterranean pantry food. Browse the full range in our online collections. Stock can differ between the shop and the website. Call (929) 949-7810 and ask.